Customer Success & Support Intelligence
Elevate your customer support with Onu’s AI-powered tools. Automatically capture and analyze client interactions to enhance response quality, identify emerging issues, and drive higher satisfaction.
Key Features
Auto Capture Conversations
Seamlessly record and transcribe support calls, chats, and emails, providing complete visibility into customer interactions.
Sentiment & Trend Analysis
Use AI to analyze customer sentiment, detect tone shifts, and identify recurring issues for proactive support.
Proactive Issue Detection
Spot at-risk customers and common pain points early with actionable insights, reducing churn and improving satisfaction.
How Onu Enhances Support
Capture Interactions
Record and transcribe customer interactions with consent, ensuring full visibility and context for your support team.
Analyze Trends
AI-driven sentiment analysis identifies customer emotions and recurring issues, enabling targeted responses.
Act Proactively
Get real-time alerts for at-risk customers or escalations, allowing your team to address issues before they grow.
Who Benefits from Onu
Customer Support Teams: Streamline workflows with automated transcriptions and sentiment analysis, enabling faster and more empathetic responses.
Customer Success Managers: Identify at-risk accounts and recurring issues to improve retention and customer satisfaction.
Business Owners: Gain insights into customer trends and pain points to refine products and services, driving loyalty and growth.
Privacy, Consent, Control
Onu prioritizes privacy with a consent-first approach. Customer interactions are recorded only with explicit permission, with clear indicators, and stored securely with encryption. You control data retention and sharing preferences.
Customize settings to align with your organization’s privacy policies, with options to export or delete data as needed. Onu ensures your customer data is protected while delivering actionable insights.
Frequently Asked Questions
How does Onu improve customer support?
Onu automates transcription, analyzes sentiment, and flags issues, enabling faster, more effective responses.
Can Onu integrate with existing support tools?
Yes, Onu complements tools like Zendesk or Intercom, enhancing workflows with AI-driven insights.
Is customer data secure with Onu?
Absolutely. Onu uses encrypted storage, explicit consent, and customizable retention to ensure data privacy.